Life Is Management takes the principles of influence and persuasion into the role of management. Many books have been written on leadership, but few address the actual execution of the day-to-day world of management. This book is a comprehensive new approach to coaching behavioural change that will get extraordinary performance from everyone. It helps managers get their people to:• ask for the business,• take ownership of their targets,• become more entrepreneurial in customer service,• work more effectively together to reduce costs,• and much more. We all manage many things in life, and yet when we get the title and the responsibilities, we seem to forget what got us there in the first place. Through practical yet simple solutions, Life Is Management helps managers resolve everyday issues, and the results will be clear: improved performance and an accelerated career path.
Cisco Unified Contact Center Enterprise (UCCE) The complete guide to managing UCCE environments: tips, tricks, best practices, and lessons learned Cisco Unified Contact Center Enterprise (UCCE) integrates multiple components and can serve a wide spectrum of business requirements. In this book, Gary Ford, an experienced Cisco UCCE consultant brings together all the guidance you need to optimally configure and manage UCCE in any environment. The author shares in-depth insights covering both the enterprise and hosted versions of UCCE. He presents an administrator’s view of how to perform key UCCE tasks and why they work as they do. He thoroughly addresses application configuration, agents, sc...
Annotation Life is about getting what you want, and sales skills can improve your life. In Life Is Sales, Gary Ford and Connie Bird share their unique perspective on success. Most people resist spelling out what they want, but those who know what they want and know how to ask for it are far more successful in all aspects of life. This book highlights the psychology behind getting people to do what you want and to say yes by using concrete day-to-day examples and making suggestions that will change your life.
Ethical Reasoning in the Mental Health Professions
The ability to reason ethically is an extraordinarily important aspect of professionalism in any field. Indeed, the greatest challenge in ethical professional practice involves resolving the conflict that arises when the professional is required to choose between two competing ethical principles. Ethical Reasoning in the Mental Health Professions explores how to develop the ability to reason ethically in difficult situations. Other books merely present ethical and legal issues one at a time, along with case examples involving "right" and "wrong" answers. In dramatic contrast, Ethical Reasoning in the Mental Health Professions provides you with the needed background in methods of ethical reas...
This advanced applications programming guide introduces all aspects of programming with Modula-2--lexical structure, declarations, data types and expressions, assignment statements, control structures, and procedures and functions
The first book on developing and backtesting systems trading strategies to be used while spread betting, this reference details the cycle of choosing instruments, designing strategies, backtesting, and the real-time trading of those systems and includes many real-life examples.
This book is designed for all those with a scientific interest in drug treatment and the older population. The authors have all been chosen for their expertise in the field and have been drawn from both sides of the Atlantic and South Africa. The contents fall into two parts ? general principles of drug use as they apply to the elderly, and specific chapters dealing with common clinical areas. The editors aim to provide a concise up to date, evidence-based, resource book.
Have you ever felt joy, or sadness? Have you ever felt that you wish there was a way to describe how you were feeling? Have you ever felt that no matter how hard you try you can't prevent change? Well this book is inspired by you. For no matter how you are feeling we all go though Changes within a Life.I have composed a number of poems that reflect my own personal experiences that you may relate to. Please feel free to explore my world, for you may find that it relates to your world. You may find that your life isn't so different as mine, and though your experiences maybe different from mine. The feelings maybe very similar.Let us walk together, and see if we share common feelings, or experiences. Let us explore what lays ahead. Let us understand Changes within a Life.